Privacy Policy for Moonshade Patisserie
At Moonshade Patisserie, we are dedicated to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our patisserie, use our services, or interact with our website. Our commitment is to ensure that your personal data is handled responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).
Information We Collect
We may collect various types of information from and about you, including personal data, to provide and improve our services.
- Personal Identification Information: This includes details such as your name, postal address, email address, and telephone number when you make a purchase, book a baking class, order a custom cake, or subscribe to our newsletter.
- Transaction Data: Information related to your purchases, including products and services acquired, payment methods, and billing details. Please note that we do not store full credit card details on our servers; these are processed securely by third-party payment processors.
- Event and Catering Details: For bespoke celebration cakes, catering services, or event bookings, we collect specific details about your event, venue, dietary requirements, and guest preferences to fulfill your order.
- Interaction Data: Information you provide when you communicate with us through forms on our site, email, or over the phone, including feedback, inquiries, and customer service requests.
- Technical and Usage Data: Automatically collected information about your device and how you interact with our website, such as IP address, browser type, operating system, referral source, pages viewed, and access times. This helps us understand user behavior and improve our online platform.
How We Use Your Information
The information we collect is used for various purposes to enhance your experience with Moonshade Patisserie:
- To provide and manage our services, including processing orders for artisanal bread, custom cakes, French pastries, coffee, tea, and catering.
- To administer baking classes and manage registrations.
- To communicate with you about your orders, appointments, services, and to respond to your inquiries.
- To send you marketing and promotional communications about new products, seasonal menus, and special offers that may be of interest to you, based on your consent.
- To improve our website, products, and services through analytics and understanding user preferences.
- To comply with legal obligations and protect our legitimate business interests.
Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your information in the following circumstances:
- Third-Party Service Providers: We may share data with trusted third parties who assist us in operating our website, conducting our business (e.g., payment processing, email delivery, customer support), or servicing you, provided that those parties agree to keep this information confidential and comply with data protection laws.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure server environments. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. By using our services and providing your data, you consent to such transfers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your data protection rights, please contact us:
Moonshade Patisserie
88 Tanjong Pagar Road,
Unit 01-02,
Singapore, Singapore, 088509